Golmud No. 3 Middle School: from base inspection, installation, and line marking to acceptance, every step corresponds to a clearly defined deliverable.
It does not end at shipment, but delivers every milestone clearly
Sports flooring projects most fear being "unclear up front, unmanaged during construction, and without standards at acceptance." AnchorCare breaks consulting, design, samples, production, construction, acceptance, and after-sales into trackable milestones.
8-step service process
| Step | Content | Cycle |
|---|---|---|
| 1. Requirements Consultation | Discuss the site, intended use, and budget via phone/WeChat | Same day |
| 2. Solution Design | Provide a selection plan + parquet effect rendering + quote | 1–3 days |
| 3. Free sample shipping | Send a physical sample and do your own bend/burn test | 2–5 days |
| 4. Sign contract and place order | Confirm model/quantity/testing/warranty, pay the deposit | 1 day |
| 5. Factory production | Injection Molding Production + Quality Inspection + Packaging | 7–15 days |
| 6. On-site installation | Base inspection + assembly + line marking + edge finishing | 2–3 days |
| 7. Project completion inspection | Flatness/interlock/expansion joint/drainage acceptance check | 1 day |
| 8. After-sales warranty | 8-year warranty + spare part supply + follow-up visits | Long-term |
Free sample mailing (key point)
Reputable manufacturers all offer free samples — this is key to telling real from fake manufacturers. After receiving the sample, we recommend self-testing:
- Bending test: Snap the clip lock—virgin material won't break after 10 cycles
- Burn test: Burn the corners—virgin material shows a blue flame + paraffin smell + no black smoke
- Weight comparison: Virgin material of the same specification has good weight consistency
Manufacturers unwilling to send samples generally have problems.
On-site installation
Installation is key to delivery quality, in 6 steps: base inspection → color planning → start laying from the center → leave expansion gaps → mark lines → finish edges with border strips.The most problem-prone part is the expansion joint— 90% of summer buckling comes from not leaving enough expansion joints. See the full process and acceptance checklist Installation Process & Acceptance Checklist。
After-sales warranty
| Series | Warranty | Scope |
|---|---|---|
| ANK interlocking series | 8 years | Limited warranty |
| SVS soft rubber series | 6 years | No Pulverization Warranty |
| LOC Series | 3 years | No Pulverization Warranty |
After-sales essentials: guaranteed supply of same-model spare parts within the warranty period, 48-hour response, and single-tile replacement for localized damage. We recommend purchasing 2-5% spare parts for storage at the time of delivery. Proper routine maintenance can extend the warranty to an actual 10-15 years; see Daily maintenance checklist。
FAQ
How long does it take from placing an order to completion?
A standard 5v5 basketball court takes about 15–25 days: 7–15 days production + 2–5 days logistics + 2–3 days installation + 1 day acceptance. Rush orders can be expedited in production; during peak season, booking 1 month in advance is recommended.
Is there a charge for samples?
Standard small samples are free (shipping is sometimes collect on delivery). Large sample blocks or custom color swatches may incur a cost fee, deductible after signing. Be wary of manufacturers unwilling to send samples.
Do you handle installation, or is it a third party?
Installation is carried out by factory workers or factory-trained agent crews. Suspended flooring looks simple, but expansion joints, starting direction and line alignment have fine details that non-professionals easily get wrong.
What if it fails acceptance inspection?
Inspect item by item against the contract's acceptance standards (flatness/locks/expansion joints/drainage/line marking); rework anything that fails. We recommend specifying the acceptance standards and rework clauses in the contract.
How are problems handled within the warranty period?
48-hour response — free repair/replacement within warranty scope. Same-model spare parts guaranteed. Recommend adding a "parent company joint liability" clause to the contract; multiple-entity structures should not let a single project risk affect warranty coverage.
Need a design, a quote, or a free sample?
Connect directly by phone with an AnchorCare technical consultant—free proposal + sample shipment + factory inspection report
📞 400-6065-611